Privacy Policy

This Privacy Policy outlines how we collect, use, process, and protect your personal information when you access and use our online gaming platform. As an Australian-licensed operator, we are committed to maintaining the highest standards of data protection and privacy in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. This policy applies to all users accessing our services from Australia and explains your rights regarding your personal data. By using our platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. Last updated: January 28, 2026.

Information We Collect

We collect various types of personal information necessary to provide you with our gaming services and ensure compliance with Australian gambling regulations. The information we collect includes both data you provide directly and information gathered automatically through your use of our platform.

  1. Personal identification information including full name, date of birth, residential address, email address, and phone number
  2. Financial information such as banking details, payment card information, transaction history, and deposit/withdrawal records
  3. Gaming activity data including games played, betting patterns, session duration, and gaming preferences
  4. Technical information such as IP address, device type, browser information, operating system, and location data
  5. Identity verification documents including driver’s license, passport, utility bills, and bank statements
  6. Communication records including live chat conversations, email correspondence, and customer support interactions
  7. Marketing preferences and consent records for promotional communications
  8. Responsible gambling information including deposit limits, session limits, and self-exclusion preferences

How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to providing online gaming services and ensuring regulatory compliance. We process your data based on various legal grounds including contractual necessity, legal obligations, legitimate interests, and your explicit consent where required.

  1. Account creation, management, and maintenance of your gaming profile
  2. Processing deposits, withdrawals, and other financial transactions securely
  3. Verification of your identity and age to comply with Australian gambling laws
  4. Prevention of fraud, money laundering, and other illegal activities
  5. Providing customer support and resolving technical issues
  6. Delivering personalized gaming experiences and game recommendations
  7. Sending promotional offers and marketing communications with your consent
  8. Implementing responsible gambling measures and player protection tools
  9. Compliance with reporting requirements to Australian regulatory authorities
  10. Analysis of gaming patterns to improve our services and platform performance

Legal Basis for Processing

Under Australian privacy law, we must have a lawful basis for processing your personal information. Our processing activities are based on several legal grounds that ensure we handle your data appropriately and transparently.

We process your personal information based on contractual necessity when it is essential for providing our gaming services, managing your account, and processing transactions. Legal obligation forms the basis for processing when we must comply with Australian gambling regulations, anti-money laundering laws, and taxation requirements. Legitimate interests justify processing for fraud prevention, platform security, service improvement, and business operations, provided these interests do not override your privacy rights. Where required by law, we obtain your explicit consent for marketing communications, non-essential cookies, and other optional processing activities.

Information Sharing and Disclosure

We maintain strict controls over the sharing of your personal information and only disclose data to authorized parties for specific, legitimate purposes. We never sell your personal information to third parties for marketing purposes.

  1. Regulatory authorities including AUSTRAC, state gaming regulators, and taxation offices when legally required
  2. Payment processors and financial institutions for transaction processing and verification
  3. Identity verification services to confirm your age and identity
  4. Customer support platforms and communication service providers
  5. Marketing service providers for delivering promotional communications with your consent
  6. Technical service providers including hosting companies, security services, and software developers
  7. Legal advisors and auditors for compliance and regulatory purposes
  8. Law enforcement agencies when required by court orders or legal proceedings

All third-party service providers are carefully vetted and bound by strict confidentiality agreements. We ensure they implement appropriate security measures and process your data only for specified purposes.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security framework incorporates industry-leading technologies and practices specifically designed for the online gaming sector.

  1. SSL encryption technology for all data transmission between your device and our servers
  2. Advanced firewall systems and intrusion detection mechanisms
  3. Multi-factor authentication for account access and sensitive operations
  4. Regular security audits and penetration testing by independent experts
  5. Secure data storage with encryption at rest and in transit
  6. Staff training programs on data protection and security best practices
  7. Incident response procedures for potential security breaches
  8. Regular software updates and security patches across all systems

Despite our robust security measures, no online platform can guarantee absolute security. We encourage you to use strong passwords, enable two-factor authentication, and report any suspicious activity immediately.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with Australian legal requirements. Different types of data have varying retention periods based on regulatory obligations and business needs.

Account information and gaming records are retained for seven years after account closure to comply with Australian anti-money laundering and taxation laws. Financial transaction records are maintained for seven years as required by banking regulations and audit requirements. Communication records including customer support interactions are kept for three years for service improvement and dispute resolution purposes. Marketing consent records are retained until you withdraw consent or request deletion.

Upon account closure or data deletion requests, we securely delete or anonymize your personal information according to established procedures. Some information may be retained in anonymized form for statistical analysis and regulatory reporting without identifying you personally.

Your Privacy Rights

Under Australian privacy law, you have significant rights regarding your personal information. We are committed to facilitating the exercise of these rights and providing clear mechanisms for managing your data.

  1. Right to access your personal information and obtain copies of data we hold about you
  2. Right to correct inaccurate or outdated information in your account profile
  3. Right to request deletion of your personal information subject to legal retention requirements
  4. Right to restrict processing of your data for specific purposes
  5. Right to withdraw consent for marketing communications and optional processing activities
  6. Right to lodge complaints with the Office of the Australian Information Commissioner
  7. Right to receive information about data breaches that may affect your personal information
  8. Right to request information about how your data is being processed and shared

To exercise these rights, contact our Privacy Officer through the designated channels provided in your account settings or customer support. We will respond to your requests within thirty days and provide clear information about any actions taken.

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your gaming experience, improve platform functionality, and analyze user behavior. We provide clear information about our cookie usage and obtain your consent where required by law.

Essential cookies are necessary for platform functionality including account authentication, security features, and transaction processing. These cookies cannot be disabled without affecting core services. Performance cookies help us analyze platform usage, identify technical issues, and optimize gaming performance. Marketing cookies enable personalized advertising and promotional offers based on your gaming preferences and activity patterns.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit platform functionality and your gaming experience. We respect your choices regarding non-essential cookies and provide easy mechanisms for updating your preferences.

International Data Transfers

As an Australian-licensed operator, we primarily process your personal information within Australia using local data centers and service providers. However, some technical services and support functions may involve limited data transfers to overseas locations.

When international transfers are necessary, we ensure appropriate safeguards are in place including adequacy decisions, standard contractual clauses, and binding corporate rules. All overseas service providers must demonstrate adequate data protection standards equivalent to Australian privacy requirements. We maintain detailed records of international transfers and regularly review the security arrangements of overseas partners.

You have the right to request information about international transfers of your personal data and the safeguards implemented to protect your information during these transfers.

Contact Information and Complaints

We are committed to addressing your privacy concerns promptly and transparently. Our Privacy Officer is responsible for handling privacy-related inquiries, complaints, and requests for information about our data processing practices.

For privacy-related matters, contact our Privacy Officer through the secure messaging system in your account, email our dedicated privacy team, or submit a written request through our customer support channels. We acknowledge all privacy inquiries within two business days and provide substantive responses within thirty days.

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. We encourage you to contact us first to allow us the opportunity to resolve your concerns directly.

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or regulatory guidance. We will notify you of significant changes through email, platform notifications, or prominent website notices. Your continued use of our services after policy updates constitutes acceptance of the revised terms. We recommend reviewing this Privacy Policy regularly to stay informed about how we protect your personal information and your privacy rights as an Australian user of our gaming platform.